FAQs

FAQs

Shopping Information

When can I receive package after the payment?

Processing Time: After we receive your order, we conduct Quality Control checks and testing to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 1-3 days; however, it can also be affected by the item's stock status.

What shipping method VOXEL use?

VOXEL partners with major international shipping companies such as DHL, UPS, ePacket, and EMS to offer.

Shipping Charge?

The shipping is Free.

How to track my order?

Once the order is placed, our system will send you an email about the order details. You can use tracking number tracking orders from tracking link.


Payment Information

What Payment Methods Are Accepted?

We support several payment methods, which depend on what country your payment account is located in. Payment options may include:

  • Major credit cards and pre-paid credit cards (Visa, MasterCard, Amex, Discover, JCB)
  • Many debit cards that can be processed as credit
  • PayPal for select countries
Is Buying On-Line Safe?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.


Orders and Returns

My Product Has A Problem! What Can I Do?

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package. Often, we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.

You are covered by our 180 Day guarantees. So, if the product doesn't work, we'll help you send it back to our returns address.

What if the product is broken?

If any product is faulty, you are protected under the VOXEL Warranty.

Assuming the product is still in warranty and was not physically damaged, you can return it to Voxel and we will repair it, or give you an equivalent replacement product.

All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from us.

Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to Voxel. In the case of sending back repaired or replacement items, Voxel pays the return shipping cost back to you.